I do not know how this can be taught so much as practiced. Certainly a whole industry has emerged to accommodate practice and it is clearly beneficial and even surprising
Imagining a whole culture able to properly manage emotions appears possible. Social pressure can certainly make this the norm. Recall Japanese culture which has gone a long way long this path.
The actual narratives are effectively made up and serve their purpose in triggering practice. Perhaps that can be good enough as more convincing narratives become an end in themselves...
What Is Emotional Intelligence?
Measuring emotional intelligence is relatively new in the field of psychology, only first being explored in the mid-80s. Several models are currently being developed, but for our purposes, we’ll examine what’s known as the “mixed model,” developed by psychologist Daniel Goleman. The mixed model has five key areas:
- Self-awareness: Self-awareness involves knowing your own feelings. This includes having an accurate assessment of what you’re capable of, when you need help, and what your emotional triggers are.
- Self-management: This involves being able to keep your emotions in check when they become disruptive. Self-management involves being able to control outbursts, calmly discussing disagreements, and avoiding activities that undermine you like extended self-pity or panic.
- Motivation: Everyone is motivated to action by rewards like money or status. Goleman’s model, however, refers to motivation for the sake of personal joy, curiosity, or the satisfaction of being productive.
- Empathy: While the three previous categories refer to a person’s internal emotions, this one deals with the emotions of others. Empathy is the skill and practice of reading the emotions of others and responding appropriately.
- Social skills: This category involves the application of empathy as well as negotiating the needs of others with your own. This can include finding common ground with others, managing others in a work environment, and being persuasive.
Before you can do anything else here, you have to know what your emotions are. Improving your self-awareness is the first step to identifying any problem area you’re facing. Here are some ways to improve your self-awareness:
- Keep a journal: Career skill blog recommends starting by keeping a journal of your emotions . At the end of every day, write down what happened to you, how you felt, and how you dealt with it. Periodically, look back over your journal and take note of any trends, or any time you overreacted to something.
- Ask for input from others: As we’ve talked about before when dealing with your self-perception, input from others can be invaluable . Try to ask multiple people who know you well where your strengths and weaknesses lie. Write down what they say, compare what they say to each other and, again, look for patterns. Most importantly, don’t argue with them. They don’t have to be correct. You’re just trying to gauge your perception from another’s point of view.
- Slow down (or meditate): Emotions have a habit of getting the most out of control when we don’t have time to slow down or process them . The next time you have an emotional reaction to something, try to pause before you react (something the internet makes easier than ever, if you’re communicating online). You can also try meditating to slow your brain down and give your emotional state room to breathe.
Once you know how your emotions work, you can start figuring out how to handle them. Proper self-management means controlling your outbursts, distinguishing between external triggers and internal over-reactions, and doing what’s best for your needs.
One key way to manage your emotions is to change your sensory input. You’ve probably heard the old advice to count to ten and breathe when you’re angry. Speaking as someone who’s had plenty of overwhelming issues with depression and anger, this advice is usually crap (though if it works for you, more power to you). However, giving your physical body a jolt can break the cycle. If you’re feeling lethargic, do some exercise. If you’re stuck in an emotional loop, give yourself a “snap out of it” slap. Anything that can give a slight shock to your system or break the existing routine can help.
Lifehacker alum Adam Dachis also recommends funneling emotional energy into something productive. It’s alright to let overwhelming emotions stew inside you for a moment, if it’s not an appropriate time to let them out. However, when you do, rather than vent it on something futile, turn it into motivation instead:
I recently started playing tennis for fun, knowing that I’d never become exceptional because I began too late in life. I’ve become better and have a very minor talent for the game, so when I play poorly I now know and I get down on myself. When up against an opponent with far more skill I find it hard to do much else than get angry. Rather than let that anger out, I take note of it and use it to fuel my desire to practice more. Whether in sports, work, or everyday life, we can get complacent with our skill and forget that we always have some room for improvement. When you start to get mad, get better instead.You can’t always control what makes you feel a certain way, but you can always control how you react. If you have some impulse control problems, find ways to get help when you’re feeling calm. Not all emotions can be vented away. My struggle with depression taught me that some emotions persist long after the overflow. However, there’s always a moment when those feelings feel a little less intense. Use those moments to seek help.
We talk about motivation a lot . When we’re talking about motivation as it relates to emotional intelligence, however, we don’t just mean getting up the energy to go to work. We’re talking about your inner drive to accomplish something. That drive isn’t just some feel-goody nonsense, either. As Psychology today explains, there’s a section of your prefrontal cortex that lights up at the mere thought of achieving a meaningful goal.
Whether your goal is building a career, raising a family, or creating some kind of art, everyone has something they want to do with their life.When your motivation is working for you, it connects with reality in tangible ways. Want to start a family? Motivated people will start dating. Want to improve your career? Motivated people will educate themselves, apply for new jobs, or angle for a promotion.
Daniel Goleman suggests that in order to start making use of that motivation, you first need to identify your own values. Many of us are so busy that we don’t take the time to examine what our values really are. Or worse, we’ll do work that directly contradicts what we value for so long that we lose that motivation entirely.
Unfortunately, we can’t give you the answer for what it is you want in life, but there are lots of strategies you can try . Use your journal to find times when you’ve felt fulfilled. Create a list of things you value. Most of all, accept the uncertainty in life and just build something. Fitness instructor Michael Mantell, Ph.D suggests that using lesser successes you know you can accomplish. Remember, everyone who’s accomplished something you want to achieve did it slowly, over time.
- Shut up and listen: We’re gonna start with the hardest one here, because it’s the most important. You can’t experience everyone else’s lives to fully understand them, but you can listen. Listening involves letting someone else talk and then not countering what they say. It means putting aside your preconceptions or skepticism for a bit and allowing the person you’re talking to a chance to explain how they feel. Empathy is hard, but virtually every relationship you have can be improved at least marginally by waiting at least an extra ten seconds before you retake the conversation.
- Take up a contrary position to your own: One of the quickest ways to solidify an opinion in your mind is to argue in favor of it. To counter this, take up a contrary position. If you think your boss is being unreasonable, try defending their actions in your head. Would you find their actions reasonable if you were in their shoes? Even asking the questions of yourself can be enough to start empathizing with another’s point of view (though, of course, getting real answers from others can always help).
- Don’t just know, try to understand: Understanding is key to having empathy. As we’ve discussed before, understanding is the difference between knowing something and truly empathizing with it. If you catch yourself saying, “I know, but,” a lot, take that as an indicator that you should pause a bit more. When someone tells you about an experience that’s not your own, take some time to mull over how your life might be different if you experienced that on a daily basis. Read about it until it clicks. It’s okay if you don’t spend all your time devoted to someone else’s life, but putting in just some time—even if it’s idle thought time while you work—can be beneficial.
Summing up all social skills in one section of an article would do about as much justice to the topic as if we snuck in a brief explainer on astrophysics. However, the tools you develop in the other four areas will help you resolve a lot of social problems that many adults still wrestle with. As Goleman explains, your social skills affect everything from your work performance to your romantic life:
Social competence takes many forms – it’s more than just being chatty. These abilities range from being able to tune into another person’s feelings and understand how they think about things, to being a great collaborator and team player, to expertise at negotiation. All these skills are learned in life. We can improve on any of them we care about, but it takes time, effort, and perseverance. It helps to have a model, someone who embodies the skill we want to improve. But we also need to practice whenever a naturally occurring opportunity arises – and it may be listening to a teenager, not just a moment at work.
- Identify and deal with your emotions: Whenever you have an argument with someone else, things can get heated. If someone involved is emotionally worked up, deal with that problem first. Take time apart to vent, blow off steam on your own, then return to the problem. In a work environment, this may just mean complaining to a friend before you email your boss back. In a romantic relationship, remind your partner that you care about them before criticizing.
- Address legitimate problems once you’re both calm: Once you’re in your right headspace, identify what the conflict is. Before you jump to solutions, make sure you and the other person agree on what the problems really are . Propose solutions that are mutually beneficial and be sympathetic to any concessions the other person may be unwilling to make (but be sure to stand firm on your own).
- End on a cooperative note: Whether in business or pleasure, relationships work best when everyone involved knows that they’re on the same page. Even if you can’t end on a positive note, make sure that the last intention you communicate is a cooperative one. Let your boss/coworker/significant other know that you want to work towards the same goal, even if you have different views.